Grand Hyatt Tokyo has been reviewed multiple times and needs no introduction. I decided to stay an extra 5 days in Tokyo due to a last minute change in my trip and used Hyatt points to book this hotel. I was only able to find Club Access Rooms and it ended up costing me 175K Hyatt points for the total 5-night stay. The cash value of the Club Access Room would have been a little over $5000 USD (see image below) and I was happy to find the last minute availability with point acceptance.
How early can you book the Grand Hyatt Tokyo & apply your Suite Upgrade Award?
Grand Hyatt Tokyo doesn’t play games like the Andaz Tokyo and releases standard room & suite award space 394 days in advance. See image below for a late February 2026 sample booking (search was done on 1/30/25).
If you are looking for a room at Andaz Tokyo during the same time-frame, you will see the following message. Andaz Tokyo releases award rooms whenever they feel like it and it is very frustrating that these games are permitted by Hyatt.
Andaz Tokyo is also on the list of Suite Upgrade Award (SUA) ineligible properties and you cannot use your SUA to secure a suite (see image below).
Reaching Grand Hyatt Tokyo via train & taxi
From the Fuji Speedway Hotel (review), we took 3 different trains (review) to arrive at Tokyo station and then got a taxi to reach the Grand Hyatt Tokyo. I figured it would be easier to take a taxi rather than changing trains to reach Roppongi Station and then drag the luggage on the streets. The taxi costed us less than $17 USD from the Tokyo station to the hotel. However, if you are arriving from Haneda airport with luggage, I recommend taking a taxi to the Grand Hyatt (11 miles distance) which will typically cost around 10,000 Japanese Yen.
Grand Hyatt Tokyo Lobby & Check-in
Check-in process was very smooth and there were several staff members very eager to help us with the luggage. The counter agent thanked me for being a Globalist and gave us the Club Lounge details for the breakfast and evening cocktails/snacks. She also offered us to eat breakfast at either the Club Lounge or at The French Kitchen, which we appreciated.
We requested an early check-in at noon and our room was ready when we arrived. The agent also explained that all the suites have been booked and will inform us in case a standard suite opens up during our 5-night stay. The hotel offered us a 50% discount for purchasing a premium Diplomat Suite, but it was still costing over $500 a night and we chose to forego that option.
Once we had checked-in, we walked towards the elevators passing the two large head sculptures along with the famous Fiorentina Italian Cafe (see images below).
Fiorentina Italian Cafe offers 20% off for hotel guests and my wife enjoyed several desserts daily during our stay at the hotel.
Grand Hyatt Tokyo Club Access King Room x 3 nights
Club Access King Room has adequate space for such a central Tokyo location and does not feel cramped. There is a large desk with a chair and TV along with an easy chair and ottoman. The king bed is very comfortable and the bathroom has all the amenities you need with a small dedicated toilet room featuring a bidet (see images below).
There is plenty of space in the shower and bathtub area with a powerful rainfall shower head (similar to that in a suite). Bathroom accessories included Balmain shower gel, shampoo and conditioner, which were satisfactory.
Grand Hyatt Tokyo Executive Suite Room x 2 nights
The hotel front desk staff kept their promise and informed me that there is an Executive Suite available for the last two nights of my stay at the hotel. On that day, we were promptly moved over with our luggage to the 10th floor suite around 1pm. Executive Suite is massive in size (1,076 sq ft) with a nice Tokyo City View from three large windows.
The Executive Suite at the Grand Hyatt vs. the Grand Prix Suite at the Fuji Raceway Hotel
Grand Hyatt Tokyo’s Executive Suite (standard suite that can be booked with your SUA) is much larger compared to the Grand Prix Suite at the Fuji Raceway Hotel (review). However, it cannot match the modern race car design concept of the Fuji Raceway Hotel and the Grand Prix Suite.
I recommend Hyatt Globalists to try and experience both these hotels (with SUA’s) which are in the vicinity of Tokyo.
WiFi Speed
I noticed the WiFi speed to be consistently in the 100Mbps range regardless of the time of the day (see image below). This is significantly better than the WiFi speeds in my last two Hyatt hotels in Japan (Hyatt Regency Okinawa and Fuji Raceway Hotel).
Club Lounge
Club lounge is good for having bottled water, soft & hot drinks all day with some snacks and evening cocktails. The lounge is huge with several areas with seating and there are always customer service agents looking to help you with all your needs. The club lounge DID NOT have an omelette station, but they offered to bring up your choice of eggs made from the French Kitchen. Since the hotel allowed Globalists to have breakfast at The French Kitchen we preferred going there every day for breakfast.
The French Kitchen
We went to The French Kitchen every day for breakfast since the Club Lounge did not have an omelette station. The French Kitchen has a huge area with lots of buffet options and there are several private booths that can be reserved in advance to enjoy your breakfast in solitude.
Fitness Center & Pool
The Grand Hyatt Tokyo has an excellent fitness center along with a large heated Olympic-sized swimming pool and a hot tub.
The fitness center (upstairs) has nice equipment and it looks larger than it is due to the use of several mirrors.
The swimming pool is a little less than lukewarm for my taste (as usual in Japan), but lap swimmers can have a great workout here in one of the three swimming lanes and one of them is dedicated to the club lounge members.
Restaurants inside the Grand Hyatt Tokyo
There are 8 restaurants inside the Grand Hyatt (see image below), but we chose to dine outside for an authentic experience.
Grand Hyatt Tokyo West Walk Entrance
The West Walk entrance is a little tricky to find, but it gives you easy access to walk quickly to Roppongi station (to take a train to Ginza or Odaiba) or to several local restaurants.
Local Restaurants
We tried some of the well rated local restaurants (1000+ ratings) within a 10-minute walking distance and found the food to be delicious (see images below).
Nail Salon near Grand Hyatt Tokyo
My wife found a fantastic nail salon (LEWJE Nails) in Minato (under 5 min walking distance from Grand Hyatt) and she was very happy with the two hours of hard work they put in for a ~70 USD charge (see image below). She kept staring at them in awe and I thought including it in the review would help other ladies visiting the Grand Hyatt to plan a trip to the same nail salon. My wife went back there the next day to get her pedicure done as well.
Hyatt Centric Ginza Tokyo vs Grand Hyatt Tokyo
Hyatt Centric Ginza has the following pros and cons:
- Hyatt Centric is located steps away from all the fabulous shopping in Ginza; it is a block away from the massive four-story Louis Vuitton store. Grand Hyatt is also a block away from several luxury stores (Louis Vuitton, Gucci, Tiffany & Co, Emporio Armani), but they are traditional looking stores and not extravagantly built like they appear in Ginza (e.g., massive 4-story structures).
- Ginza has a lot more high end and low end fashion stores compared to Roppongi Hills.
- Hyatt Centric Ginza has a beautiful modern aesthetic that suits the vibe of Ginza. However, it also has the feel of an overpriced motel compared to the Grand Hyatt Tokyo.
- At Hyatt Centric Ginza, there is no closet space in the standard rooms.
- In the standard rooms, the bathrooms are semi-open and the entire floor gets wet after taking a shower. There are no hooks to hang towels.
- In the standard rooms, the wash basin is outside the bathroom and there is no proper lighting or space for the ladies to do their make up properly (according to my wife).
- In the standard rooms, the mattresses are too firm.
- The Standard King Rooms are smaller compared to the Grand Hyatt (35 m² vs 42 m²).
- Deluxe King Rooms are smaller compared to the Grand Hyatt (47 m² vs 55 m²).
- King Suite Rooms are smaller compared to the Grand Hyatt (77 m² vs 85 m²).
- Hyatt Centric Ginza has no swimming pool, sauna, or spa. The fitness center has some basic equipment and does not compare to the Grand Hyatt.
- There is NO Club Lounge at the Hyatt Centric Ginza; it all depends on how much you are planning to utilize the Club Lounge access with your family.
- Breakfast at the Hyatt Centric Ginza is too simple and does not compare to the Grand Hyatt (if you are a Globalist).
- Grand Hyatt is a true 5-star hotel with impeccable customer service and a turn-down service at night.
- Grand Hyatt is a massive structure with a huge lobby, several room choices and 8 restaurants inside the hotel.
Unless you are able to secure a suite at the Hyatt Centric Ginza (category 6), I encourage Globalists to stay at the Grand Hyatt Tokyo (category 7). It only takes 15 minutes from Roppongi Hills to Ginza by train (4 stops) or taxi and it should not be the main reason to stay at Ginza. In my opinion, Ginza is fun to walk around in the night time to take pictures of the glittering fashion stores (one or two trips must suffice).
Shopping at Roppongi Hills & Ginza
Both areas have several brand-name luxury stores, and it’s cool to get an 10% instant VAT refund by simply showing your passport. However, it is important for foreigners to know that the Mitsukoshi Ginza Department Store only offers 8.5% VAT refunds.
Conclusion
Grand Hyatt Tokyo is a wonderful Hyatt property in the center of Tokyo with easy subway access to explore the city. The hotel is very busy and Globalists are unlikely to get suite upgrades upon arrival, even during low season. I recommend planning your trip very early and applying your Suite Upgrade Awards (SUA’s) to secure an Executive Suite, which has an unbelievable amount of space. I can’t wait to return next year during the time of either cherry blossom or wisteria season (review).