We stayed at both hotels a couple of times and wanted to compare them in-depth for fellow Hyatt Globalists.
Grand Hyatt Tokyo vs Andaz Tokyo
The major differences are summarized in the table below:
| Feature | Grand Hyatt Tokyo | Andaz Tokyo Toranomon Hills |
| Location | Connected to the Roppongi Hills complex with abundant shopping, nightlife, and restaurants at your doorstep. | Located in Toranomon Hills, offering sweeping city views and a quieter business district vibe. |
| Elevator Access | Direct/Traditional Layout: Located on lower floors (guest rooms span floors 5–21). Elevators travel directly from the ground/lobby level straight to your guest floor without requiring an intermediary transfer. | “Double Elevator” Sky Lobby Layout: The hotel crowns the top of a skyscraper. You take an initial express elevator from the ground level up to the 51st-floor main lobby, then transfer to a separate guest elevator to reach the rooms (floors 47–50). |
| Standard Room Sizes | 42 square meters (452 sq. ft.) | 50 square meters (538 sq. ft.) – notably larger with a nicely designed closet space. |
| Standard Suites | Grand Suite: 85 square meters (914 sq. ft.). Features a classic luxury design with separate living rooms and workspace layout. Grand Suite is easy to book with Suite Upgrade Awards (SUA’s) well in advance. | There are only 8 total suites in the entire inventory of Andaz Tokyo Toranomon Hills. SUA’s cannot be used to book suites at Andaz Tokyo. |
| Parking Fees | ¥6,000 per night (primarily offers premium valet parking services for overnight hotel guests). | ¥5,000 per night (onsite self-parking/valet services within the Toranomon Hills complex). |
| Globalist Breakfast | Free (buffet-style) to eat either at the Grand Club Lounge or at the main restaurant (upon request). The egg station is only at the main restaurant. However, eggs can be ordered in the club lounge and brought up from the main restaurant. Muesli is missing from the breakfast buffet. | Free, buffet-style plus menu-based (for eggs) in the main restaurant. A tasty muesli is available at the breakfast buffet. |
| Grand Club Lounge | Located on the 10th floor; free entry for the Globalist and up to two registered guests staying in the same room. Breakfast: Full hot buffet spread (eggs, bacon, pastries, Japanese options). Any time: Complimentary coffee, tea, soft drinks, and light snacks. Evening Cocktail Hour: Free-flowing premium champagne, wine, spirits, and a heavy selection of hot/cold hors d’oeuvres | No dedicated lounge. For all guests: Daily complimentary morning coffee/pastries, evening wine/canapé social hour (usually from 6:00 PM to 8:00 PM). |
| Sauna | Nagomi Spa: Features dry sauna (in men’s section) and dry sauna & steam room (in women’s section). Hot/cold plunge pools in both sections. Men’s spa features several massage chairs. The sauna room is much larger compared to Andaz Tokyo. Access requires a ¥4,400 daily fee to use the locker/relaxation/sauna facilities (waived for suite guests and World of Hyatt Globalist members). | AO Spa: Features dry sauna (in men’s section) and steam room (in women’s section). Hot/cold plunge pools in both sections. Access to the locker room and saunas is complimentary for all registered hotel guests. |
| Swimming Pool | 20-meter indoor red-granite stone pool on the 5th floor with an adjacent illuminated whirlpool. Feels larger and wider due to the broad 7-meter width and expansive stone deck. Complimentary for all hotel guests. Swimming caps are mandatory and provided for free. | 20-meter indoor lap pool with an adjacent whirlpool, sitting on the 37th floor offering panoramic views of the city. Complimentary for all hotel guests. Swimming caps are mandatory and provided for free. |
| Fitness Center | Fully equipped Technogym fitness center (including a cable crossover machine) with lots of mirrors and a view of the swimming pool. Open 24 hours for hotel guests and complimentary. | Fully equipped Technogym fitness center featuring high-floor views of the Tokyo metropolis. I noticed that there was no cable crossover machine or dedicated triceps isolation machine during my stay. Open 24 hours for hotel guests and complimentary. |
Why I prefer Grand Hyatt Tokyo as a Globalist?
I tend to stay longer at the Grand Hyatt Tokyo for the following reasons:
- It is easy to apply for the Suite Upgrade Award a full year ahead. The Grand Suite needs a redesign, but it still offers a very spacious and comfortable stay to explore Tokyo.
- Grand Hyatt Club Lounge is phenomenal, with friendly staff, and the food is constantly being updated throughout the day.
- While both hotels have dessert shops in the lobby, the Fiorentina Pastry Boutique at the Grand Hyatt Tokyo is considered world-class.
- We enjoy walking around the Roppongi Hills to explore shopping and dining, compared to the Andaz Tokyo location.
- I find the dry sauna in the men’s section to be much bigger and less congested. My wife enjoys the dry sauna in the women’s section compared to the traditional steam room often found in Japanese hotels.
- I love the massage chairs in the men’s spa after a sauna and shower.
- I find the indoor heated swimming pool less congested as well because it is wider.
- I love the elevator system at Grand Hyatt Tokyo, containing six fast elevators. I dislike the idea of taking two elevators to get in and out of the Andaz Tokyo, and we always experience earaches from using them.
What about Hotel Toranomon Hills?
I heard good things about the Hotel Toranomon Hills (CAT 7), which is located very close to Andaz Tokyo. While the standard rooms are much smaller (27- 32 m²), it is easy to apply SUA to reserve a standard suite (48- 60 m²) there. It seems to have a very good Club Lounge there with private resting rooms and showers, and Globalists get free access to the Carappo Fitness Center & Spa (link). I will book a few suite nights here during my next trip and update the post with my experience.
Conclusion
When visiting Tokyo, you can’t go wrong with either Grand Hyatt Tokyo or Andaz Tokyo. I recommend Andaz Tokyo if you are choosing standard rooms, since they are designed better and are more spacious. If you have SUA’s and are planning the trip early, I highly recommend using them to book the Grand Suite at GH Tokyo, which is also your only choice if you want to enjoy the Club Lounge.